A call center is a physical place where customer and other
telephone calls are handled by an organization, usually
with some amount of computer automation. Typically, a
call center has the ability to handle a considerable volume of
calls at the same time, to screen calls and forward them to
someone qualified to handle them, and to log calls.
Call centers are used by mail-order catalog organizations,
telemarketing companies, computer product help desks,
and any large organization that uses the telephone to sell
or service products and services.
